Terms of service
📑 General Terms and Conditions Prohaar
These General Terms and Conditions apply to all offers, orders and agreements concluded through the web shop of Prohaar (prohaar.nl), part of Kiljano Group. By using the website and placing an order, the customer agrees to these terms and conditions.
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
-
Entrepreneur: Prohaar, part of Kiljano Group
-
Consumer: the natural person who is not acting in the exercise of a profession or business
-
Customer: consumer or business buyer
-
Distance contract: an agreement concluded through the webshop
-
Right of withdrawal: the consumer’s right to withdraw from the agreement within the statutory period
-
Reflection period: the period within which the consumer may exercise the right of withdrawal
-
Product: all goods and services offered by Prohaar
-
Durable data carrier: any means by which information can be stored personally
-
Return address: the address designated by Prohaar for returns
Article 2 – Identity of the entrepreneur
Company name: Prohaar (part of Kiljano Group)
Address: Geurdeland 17g, 6673 DR Andelst, The Netherlands
E-mail: info@prohaar.nl
WhatsApp: +31 6 8258 4808
Chamber of Commerce number: 94019525
VAT number: NL005060594B10
Article 3 – Applicability
These terms and conditions apply to all offers, orders, deliveries and agreements via the website of PRO Haar.
Deviations are only valid if agreed in writing.
Article 4 – The offer
All offers are non-binding and valid while stocks last.
Obvious errors or mistakes are not binding on the entrepreneur.
Article 5 – The agreement
The agreement is concluded at the moment the customer accepts the offer and the payment has been completed correctly.
Online payments take place through a secure electronic environment.
Article 6 – Right of withdrawal
The consumer has the right to withdraw from the agreement within 14 days of receipt without giving any reason, in accordance with EU legislation.
Article 7 – Consumer obligations during the reflection period
During the reflection period, the consumer must handle the product with care.
The product may only be tested as it would be in a physical store.
Article 8 – Exercise of the right of withdrawal and costs
Withdrawal must be reported by e-mail or WhatsApp.
The consumer must return the product within 14 days after notification.
The costs of return shipping are borne by the consumer.
In the event of withdrawal, only the value of the product will be refunded.
Original shipping costs will not be reimbursed.
Article 9 – Obligations of the entrepreneur in the event of withdrawal
Refunds are made within 14 days after receipt and inspection of the returned product.
Refunds are made via the same payment method, unless otherwise agreed.
Article 10 – Exclusion of the right of withdrawal
The right of withdrawal is excluded for:
-
personalised or custom-made products,
-
opened cosmetics and hygiene products (under no circumstances),
-
sealed products whose seal has been broken,
-
digital content delivered directly,
-
assembled, installed or used equipment and furniture.
Article 11 – Prices and payments
All prices include VAT, unless stated otherwise.
Price changes are only permitted in the event of statutory changes.
Article 12 – Conformity and warranty
All products are covered by the statutory conformity warranty.
Consumers are entitled to a statutory warranty of 2 years.
Electrical devices also have an additional 12-month manufacturer’s warranty.
This additional warranty does not cover damage caused by:
-
improper use,
-
wear and tear,
-
commercial use,
-
self-repairs or modifications.
Article 13 – Delivery and performance
Delivery takes place at the address provided by the customer.
The risk passes to the customer at the moment of confirmed delivery by the carrier.
For bulky or oversized products, the carrier will contact the customer directly to arrange a delivery appointment.
Article 14 – Delivery times and availability
Specified delivery times are indicative.
In the event of delay, the customer will be informed as soon as possible.
Article 15 – Retention of title
All delivered products remain the property of PRO Haar until full payment has been received.
Article 16 – Continuing transactions, termination and renewal
There is no automatic renewal.
The consumer may terminate with a notice period of a maximum of one month.
Article 17 – Payment and collection
Payment must be made immediately upon ordering, unless otherwise agreed.
In the event of late payment, statutory interest and collection costs may be charged.
Article 18 – Discounts, promotions and campaigns
Promotions apply while stocks last or within the stated period.
Discounts are not cumulative, unless stated otherwise.
Article 19 – Complaints procedure
Complaints must be reported within 14 days after discovery.
PRO Haar will respond no later than within 5 working days.
Disputes may be submitted through the EU ODR platform.
Article 20 – Disputes and applicable law
All agreements are governed by Dutch law.
Disputes shall be submitted to the competent court in the Netherlands.
Article 21 – Liability
PRO Haar is not liable for damage resulting from:
-
incorrect or improper use,
-
self-repairs or installations,
-
damage after confirmed delivery.
Liability is limited to a maximum of the invoice value of the product.
Article 22 – Force majeure
Force majeure includes, among other things, natural disasters, pandemics, strikes, transport problems and government measures.
Article 23 – Intellectual property
All brands, logos, texts and images are the property of PRO Haar or its suppliers.
Article 24 – Use of the website
Unauthorised use, scraping, hacking or misuse is prohibited and may lead to blocking and legal action.
Article 25 – Protection of personal data (GDPR)
Personal data are processed in accordance with the Privacy Policy.
The customer has the right to access, correct and delete their data.
Article 26 – Newsletters and marketing communications
Marketing communications take place only with explicit consent.
Unsubscribing is always possible through the unsubscribe link.
Article 27 – Account registration and security
The customer is responsible for keeping login details secure.
Misuse by third parties falls under the responsibility of the customer.
Article 28 – Fraud prevention and misuse
In case of suspected fraud, PRO Haar reserves the right to cancel orders and file a report.
Article 29 – International deliveries and customs
For deliveries outside the EU, the customer is responsible for import duties, VAT and customs charges.
In the event of refusal or non-collection, all costs will be deducted from the refund.
Article 30 – B2B orders and restrictions
For business purchases, no right of withdrawal applies.
Different warranty and return conditions may apply.
0% VAT is applied with a valid EU VAT number (VIES).
Article 31 – Consistency of documents
In the event of contradictions between these General Terms and Conditions and specific policy documents (such as return policy, shipping policy or warranty policy), the specific policy documents shall prevail.
Article 32 – Changes to the terms and conditions
PRO Haar reserves the right to amend these terms and conditions.
The most current version is always available on the website.
📍 Prohaar – part of Kiljano Group
Geurdeland 17g, 6673 DR Andelst, The Netherlands
📧 info@prohaar.nl